Terms & Conditions

Terms & Conditions

Effective Date: July 28, 2026
Last Updated: July 28, 2026

Welcome to FoodClap.in (“FoodClap”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of the FoodClap.in website, mobile applications (if any), and all related services.

By creating an account, browsing our platform, or placing an order through FoodClap.in, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

1. Eligibility

To use FoodClap.in, you must:

  • Be at least 18 years of age or legally capable of entering into a binding contract under applicable law.
  • Provide accurate and complete registration information.
  • Use the platform only for lawful purposes.

2. User Account

When creating an account, you agree to:

  • Provide accurate and up-to-date information.
  • Keep your login credentials secure.
  • Be responsible for all activities conducted through your account.
  • Notify FoodClap immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Food Orders

FoodClap acts as an online marketplace connecting customers with independent restaurant partners.

By placing an order, you agree that:

  • All orders are subject to restaurant acceptance.
  • Item availability depends on the restaurant.
  • Estimated delivery times are approximate and may vary due to traffic, weather, restaurant preparation time, or unforeseen circumstances.
  • FoodClap cannot guarantee exact delivery times.

4. Pricing

  • Prices displayed on the website are determined by restaurant partners.
  • Delivery charges, platform fees, packaging charges, taxes, and other applicable charges will be displayed before checkout.
  • Prices may change without prior notice.

5. Payments

FoodClap currently accepts payments through trusted payment gateways, including:

  • Razorpay
  • PayU

Customers are responsible for ensuring that payment information is accurate.

If an online payment fails but funds are deducted, the refund process will be handled according to the policies of the payment gateway and the issuing bank.

6. Order Cancellation

Customers may request cancellation before the restaurant begins preparing the order.

Once food preparation has started, cancellation requests may be declined.

Orders that are already dispatched for delivery generally cannot be cancelled except where required by applicable law.

7. Refunds

Refund eligibility depends on the circumstances of each order.

Refunds may be considered in cases such as:

  • Order not delivered.
  • Wrong items delivered.
  • Missing items.
  • Duplicate payment.
  • Order cancelled by the restaurant.
  • Payment deducted but order not confirmed.

Refunds are generally not available for:

  • Change of mind after food preparation has started.
  • Minor taste preferences or personal expectations.
  • Incorrect delivery address provided by the customer.
  • Customer unavailability at the time of delivery.

Approved refunds will be processed to the original payment method whenever possible.

8. Delivery

Delivery times shown on FoodClap are estimates only.

Delays may occur due to:

  • Heavy traffic
  • Weather conditions
  • Restaurant delays
  • High order volume
  • Public holidays
  • Events beyond our reasonable control

Customers should ensure someone is available to receive the order at the delivery address.

9. Customer Responsibilities

Customers agree:

  • To provide accurate delivery details.
  • To provide a valid contact number.
  • Not to misuse promotional offers.
  • Not to place fraudulent or fake orders.
  • To treat restaurant staff and delivery partners respectfully.

Abusive, threatening, discriminatory, or unlawful behavior may result in account suspension.

10. Restaurant Responsibility

FoodClap provides the technology platform for restaurants to receive and manage orders.

Restaurants are solely responsible for:

  • Food preparation
  • Food quality
  • Hygiene standards
  • Ingredient information
  • Packaging
  • Compliance with food safety regulations

FoodClap is not the manufacturer or preparer of the food.

11. Allergies & Dietary Information

Customers are responsible for reviewing menu descriptions before placing an order.

If you have food allergies or dietary restrictions, please contact the restaurant directly before placing your order.

FoodClap cannot guarantee that meals are free from allergens or cross-contamination.

12. Promotions & Coupons

Coupons and promotional offers:

  • May have expiry dates.
  • Cannot be exchanged for cash.
  • May be withdrawn or modified without prior notice.
  • May be limited to specific restaurants or users.

FoodClap reserves the right to cancel promotions in cases of misuse or fraud.

13. Intellectual Property

All content on FoodClap.in, including but not limited to:

  • Logo
  • Branding
  • Design
  • Images
  • Text
  • Graphics
  • Software

is the property of FoodClap or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use any content without prior written permission.

14. Prohibited Activities

Users must not:

  • Attempt unauthorized access to the platform.
  • Interfere with website security.
  • Upload malicious software.
  • Use automated bots to access services.
  • Commit fraud or payment abuse.
  • Violate applicable laws.

15. Limitation of Liability

To the maximum extent permitted by applicable law, FoodClap shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business.
  • Delays caused by restaurants or delivery partners.
  • Food quality or preparation issues.
  • Technical interruptions beyond our reasonable control.

Our liability, where applicable, shall be limited to the amount paid by the customer for the affected order.

16. Force Majeure

FoodClap shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, floods, strikes, pandemics, government actions, internet outages, or other force majeure events.

17. Privacy

Your use of FoodClap is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be published on FoodClap.in with a revised “Last Updated” date.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over our principal place of business, unless otherwise required by applicable law.

20. Contact Us

FoodClap.in

Address:
Kashinagar, Gurudas Road
West Bengal – 743349
India

Email: foodclap@zohomail.in

Website: https://foodclap.in

By using FoodClap.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.