Privacy Policy

Effective Date: July 28, 2026
Last Updated: July 28, 2026

Welcome to FoodClap.in (“FoodClap”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, FoodClap.in, including placing food orders, registering an account, browsing restaurants, or using any of our related services.

By accessing or using FoodClap.in, you agree to the terms of this Privacy Policy.

1. Who We Are

Website: https://foodclap.in

Business Name: FoodClap.in

Business Address:
Kashinagar, Gurudas Road
PIN – 743349
West Bengal, India

Email: foodclap@zohomail.in

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you create an account, place an order, or contact us, we may collect:

Full Name
Mobile Number
Email Address
Delivery Address
Billing Address
Profile Information

Order Information

We collect information related to your orders, including:

Restaurant Name
Food Items Ordered
Order Value
Payment Status
Delivery Instructions
Order History

Location Information

With your permission, we may collect your device location to:

Display nearby restaurants
Calculate delivery charges
Provide accurate delivery services
Improve location-based recommendations

You can disable location permissions at any time through your device or browser settings.

Device & Technical Information

We may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Cookies
Log Files
Website Usage Data
Referral URLs

3. How We Use Your Information

Your information is used to:

Process and manage food orders
Deliver orders to your selected address
Connect you with restaurants and delivery partners
Verify your identity
Provide customer support
Improve our website and services
Prevent fraud and unauthorized activities
Send order confirmations and delivery updates
Respond to your inquiries
Comply with legal obligations
Send promotional offers and updates (only where permitted or with your consent)

4. Payment Information

FoodClap.in uses trusted third-party payment gateways to process online payments.

Currently, we use:

Razorpay
PayU

We do not store or have access to your:

Debit Card Number
Credit Card Number
CVV
UPI PIN
Internet Banking Password

Payment information is securely processed directly by our payment service providers using industry-standard encryption.

5. Sharing Your Information

We may share your information only when necessary with:

Restaurant Partners
Delivery Partners
Payment Service Providers
Cloud Hosting Providers
Customer Support Providers
Government or Regulatory Authorities when legally required

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

6. Cookies & Tracking Technologies

FoodClap.in uses cookies and similar technologies to:

Keep you logged in
Remember your preferences
Improve website performance
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We take appropriate administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

Provide our services
Maintain transaction records
Resolve disputes
Comply with applicable laws
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Update or correct inaccurate information
Request deletion of your account
Withdraw consent where processing is based on consent
Request information regarding how your data is processed
Contact us regarding any privacy concerns

To exercise these rights, please contact us using the details provided below.

10. Third-Party Services

Our website may integrate with third-party services including, but not limited to:

Google Maps
Google Places API
Google Analytics
Razorpay
PayU
SMS Service Providers
Email Service Providers

These third-party services maintain their own privacy policies, and we encourage you to review them before using their services.

11. Children’s Privacy

FoodClap.in is intended for users who are at least 18 years of age or otherwise legally capable of entering into binding agreements under applicable law.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of FoodClap.in after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

FoodClap.in

Address:
Kashinagar, Gurudas Road
West Bengal – 743349
India

Email: foodclap@zohomail.in

Website: https://foodclap.in

Your Privacy Matters

At FoodClap.in, protecting your personal information is one of our highest priorities. We appreciate your trust and are committed to maintaining the confidentiality, integrity, and security of your data while providing you with a reliable and convenient food ordering experience.