Refund and Returns Policy

Refund & Cancellation Policy

Effective Date: July 28, 2026
Last Updated: July 28, 2026

At FoodClap.in, we strive to provide a reliable and satisfying food ordering experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be processed.

By placing an order through FoodClap.in, you agree to this policy.

1. Order Cancellation

Cancellation by Customer

Customers may cancel an order only before the restaurant has accepted the order or started preparing the food.

Once the restaurant has accepted and begun preparing the order, cancellation requests may not be accepted.

Orders that have already been picked up by a delivery partner or are out for delivery generally cannot be cancelled.

Cancellation by Restaurant

A restaurant may cancel an order due to reasons including:

  • Item unavailable
  • Restaurant temporarily closed
  • Operational issues
  • Unable to fulfill the order

If the order has already been paid online, the customer will receive a full refund.

Cancellation by FoodClap

FoodClap reserves the right to cancel any order in situations such as:

  • Suspected fraudulent activity
  • Duplicate orders
  • Payment verification failure
  • Technical issues
  • Safety or legal concerns

Where applicable, eligible refunds will be processed.

2. Refund Eligibility

Refunds may be approved in the following situations:

  • Order cancelled by the restaurant.
  • Order cancelled by FoodClap.
  • Online payment completed but order was not confirmed.
  • Duplicate payment for the same order.
  • Order not delivered.
  • Wrong food item delivered.
  • Missing food items.
  • Food delivered in severely damaged or spilled condition.
  • Customer charged incorrectly due to a verified system error.

Refund requests are reviewed individually based on the available order information.

3. Situations Where Refunds May Not Be Available

Refunds are generally not provided in the following situations:

  • Customer changes their mind after the restaurant begins preparing the order.
  • Delay caused by traffic, weather, or other unavoidable circumstances.
  • Incorrect delivery address or phone number provided by the customer.
  • Customer is unavailable to receive the order.
  • Minor taste preferences or personal expectations.
  • Promotional or discounted orders where no service failure occurred.
  • Issues reported after an unreasonable delay without sufficient evidence.

4. Incorrect, Missing or Damaged Orders

If you receive:

  • Incorrect food items
  • Missing items
  • Damaged packaging
  • Spilled food

Please contact FoodClap Customer Support as soon as possible after delivery.

To help us investigate your request, you may be asked to provide:

  • Order Number
  • Photographs of the received items
  • A brief description of the issue

FoodClap will review the request and determine the appropriate resolution.

5. Refund Method

Approved refunds will generally be processed to the original payment method used during checkout.

For Cash on Delivery (COD) orders, if a refund is approved, FoodClap may request your bank account or UPI details to process the refund, where applicable.

6. Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days.

Actual credit timelines may vary depending on:

  • Your bank
  • Razorpay
  • PayU
  • Card issuer
  • UPI provider

FoodClap is not responsible for delays caused by banks or payment service providers after the refund has been initiated.

7. Failed or Pending Payments

If your payment is deducted but:

  • the order is not confirmed, or
  • the payment fails due to technical reasons,

please contact our support team with your transaction details.

Eligible refunds will be processed after verification.

8. Fraud Prevention

FoodClap reserves the right to:

  • Reject suspicious refund requests.
  • Limit refund eligibility in cases of repeated abuse.
  • Suspend or terminate accounts involved in fraudulent activities.
  • Request additional verification before approving refunds.

9. Dispute Resolution

If you believe a refund decision was incorrect, you may contact our support team with all relevant information.

We will review the matter fairly and respond as quickly as reasonably possible.

10. Changes to This Policy

FoodClap may update this Refund & Cancellation Policy from time to time.

Any changes will become effective once published on FoodClap.in.

11. Contact Us

FoodClap.in

Address:
Kashinagar, Gurudas Road
West Bengal – 743349
India

Email: foodclap@zohomail.in

Website: https://foodclap.in

At FoodClap.in, we are committed to handling refund and cancellation requests fairly, transparently, and in accordance with applicable laws while maintaining a smooth experience for our customers, restaurant partners, and delivery partners.