Delivery Rider Terms & Conditions

Delivery Rider Terms & Conditions

Effective Date: July 28, 2026
Last Updated: July 28, 2026

These Delivery Rider Terms & Conditions (“Agreement”) govern the relationship between FoodClap.in (“FoodClap”, “we”, “our”, or “us”) and every individual registered as a Delivery Rider (“Rider”, “you”, or “your”) on the FoodClap platform.

By registering as a Delivery Rider or accepting delivery requests through FoodClap.in, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Rider Eligibility

To become a Delivery Rider, you must:

  • Be at least 18 years of age.
  • Possess a valid government-issued photo ID.
  • Hold a valid Driving License (if using a motor vehicle).
  • Own or have legal access to the vehicle used for deliveries.
  • Maintain valid vehicle registration, insurance, and Pollution Under Control (PUC) certificate where applicable.
  • Provide accurate personal and banking information.

FoodClap reserves the right to verify all submitted documents.

2. Independent Contractor Status

Delivery Riders operate as independent delivery partners and are not employees of FoodClap.

Nothing in this Agreement creates an employer-employee, agency, partnership, or joint venture relationship.

Riders are responsible for their own taxes, insurance, fuel, vehicle maintenance, and statutory obligations unless otherwise agreed in writing.

3. Rider Responsibilities

Riders agree to:

  • Pick up orders promptly.
  • Deliver orders safely and without unnecessary delay.
  • Handle food packages carefully.
  • Verify order details before leaving the restaurant whenever possible.
  • Follow all applicable traffic laws.
  • Maintain professional behavior with customers, restaurants, and FoodClap staff.
  • Wear FoodClap identification or uniform, if provided, while on duty.

4. Delivery Standards

Riders shall:

  • Deliver orders only to the address provided in the app.
  • Contact the customer if assistance is needed.
  • Avoid unnecessary delays.
  • Never tamper with food packaging.
  • Never consume or alter customer orders.

5. Account Security

You are responsible for:

  • Protecting your Rider account credentials.
  • Not sharing your login with anyone.
  • Reporting unauthorized access immediately.

Any activity performed through your account will be treated as your responsibility.

6. Earnings & Payments

Rider earnings may include:

  • Delivery fees
  • Distance-based incentives
  • Promotional bonuses
  • Performance incentives (where applicable)

Payments will be made according to the payment schedule published by FoodClap.

FoodClap reserves the right to deduct amounts relating to fraud, duplicate payments, or other verified payment errors.

7. Cash on Delivery (COD)

For COD orders, Riders must:

  • Collect the exact amount from the customer.
  • Deposit collected cash according to FoodClap’s payment procedures.
  • Never misuse customer payments.

Failure to deposit COD collections may result in account suspension, legal action, and recovery proceedings.

8. Rider Conduct

Riders must always:

  • Behave respectfully.
  • Avoid abusive, threatening, or discriminatory conduct.
  • Refrain from smoking, consuming alcohol, or using illegal drugs while on duty.
  • Avoid harassment of customers, restaurants, or other Riders.

FoodClap maintains a zero-tolerance policy for misconduct.

9. Safety Requirements

Riders are responsible for:

  • Wearing a helmet when riding a motorcycle.
  • Following all road safety regulations.
  • Ensuring their vehicle is roadworthy.
  • Maintaining valid insurance where legally required.

FoodClap encourages Riders to prioritize safety over delivery speed.

10. Customer Privacy

Riders may receive customer information solely for completing deliveries.

You must not:

  • Save customer phone numbers.
  • Contact customers after delivery unless required for order completion.
  • Share customer information with third parties.
  • Use customer information for personal purposes.

11. Prohibited Activities

Riders must not:

  • Accept fake orders.
  • Create fraudulent deliveries.
  • Manipulate GPS location.
  • Use multiple unauthorized accounts.
  • Steal food or customer payments.
  • Submit false delivery confirmations.
  • Damage restaurant or customer property.

Violation of these rules may result in immediate account termination.

12. Equipment & Vehicle

Unless otherwise agreed:

  • Riders are responsible for their own vehicle.
  • Riders are responsible for fuel expenses.
  • Riders are responsible for repairs and maintenance.
  • Riders should use clean and suitable delivery bags to maintain food quality.

13. Suspension & Termination

FoodClap may suspend or permanently terminate a Rider account for reasons including:

  • Fraudulent activities
  • Repeated customer complaints
  • Failure to complete deliveries
  • Poor service quality
  • Misuse of the platform
  • Submission of false documents
  • Criminal or unlawful conduct

FoodClap may take such action without prior notice where immediate action is necessary to protect customers, restaurants, or the platform.

14. Liability

FoodClap is not responsible for:

  • Road accidents
  • Traffic violations
  • Vehicle damage
  • Personal injuries
  • Theft or loss of Rider property

Riders remain responsible for complying with all applicable laws while performing deliveries.

15. Confidentiality

Riders shall keep confidential all non-public business information relating to:

  • Customers
  • Restaurants
  • Pricing
  • Technology
  • Business operations

Confidential information must not be disclosed without prior written permission from FoodClap.

16. Changes to These Terms

FoodClap may revise these Terms & Conditions from time to time.

Updated versions will be published on FoodClap.in and become effective upon publication.

Continued use of the platform after changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising under these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over FoodClap’s principal place of business.

18. Contact Information

FoodClap.in

Address:
Kashinagar, Gurudas Road
West Bengal – 743349
India

Email: foodclap@zohomail.in

Website: https://foodclap.in

By registering as a Delivery Rider and accepting delivery requests through FoodClap.in, you confirm that you have read, understood, and agree to comply with these Delivery Rider Terms & Conditions.